Not Seeing a Someone in the Manage Organization list? (Admin)
Here are a few reasons why a person wouldn't show up in the "Manage Organization" list:
1. A User set up an account on their own and haven't connected to your Organization
Using the "Add Member" page automatically connects a User to your Organization. However, if a User set up his or her account on their own, they also need to connect to your Organization. Since they are not connected to you, they won't show up in any of your lists. Here's how to invite them to your Organization and an Organization Administrator:
- From the Dashboard or Manage Organization page, click the "Organization Invites" button.
- Enter the E-Mail Address(es) of the User(s) that you'd like to connect to your Organization along with an optional message.
- The User can then choose to "Accept" or "Reject" the request by clicking the corresponding link in the E-Mail and logging into their account
- Once they accept your invite, they will now be connected to your Organization.
You can track the status of your invites in the "Sent Invitations and Incoming Membership Requests" section. You can also view and respond to invitations that are sent from Users requesting to join your Organization.
A sample of the E-Mail that is sent to the User with an optional message:
2. A User is connected to your Organization, but hasn't enter a Registration Code
Users that are connected to your Organization and entered a Registration Code will show up on the main listing under "Manage Organization". However, if a User is connected to your Organization, but haven't entered a code will show up in a section at the bottom of the "Manage Organization" page.
A User must be connected to your Organization in order for you to send them a Registration Code from your Registration Code Inventory.
For more information on sending Registration Codes, click here.
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